Industry's Leading 60-Day Money Back Guarantee
We guarantee that you’ll love the Lillipad.
If you don’t for any reason, you can return it for a refund within 60 days of purchase.
We can offer such a bold guarantee—the longest and most supportive return policy in the industry—because we’re 100% confident in the quality of our desk.
We recognize that the Lillipad is an investment. And we’re certain it will be the best money you’ve ever spent on your home office—or your money back.
What if something breaks later on?
Our 5-year warranty covers the critical components on your Lillipad, including the motor, frame, electronics, sheet metal, and wheels. If a part breaks or stops working within that time frame, we’ll take care of it.
We’re fully committed to giving you an incredible experience with our desk. No matter what, we’ll be here to help if anything goes wrong.
Return Policy
Our 60-Day Money Back Guarantee is simple and easy to understand. Here’s how it works:
1. Start by sending an email to support@lillipad.com. Please include your order number and the reason for your return.
2. Once your return request is confirmed, we’ll send you a prepaid UPS return label.
3. You’ll then need to re-pack the desk in its original packaging, attach the return label to the box, and drop the package off at your nearest UPS store (or schedule a pickup).
4. After we receive and inspect your return, we’ll promptly refund you the full purchase price of your desk, less the cost of the return shipping label (which is $125).
Important details to keep in mind:
- We’ll need your desk shipped back in its original packaging, so be sure to keep the box + ALL packing materials.
- To be eligible for return, your desk will need to be in like-new condition with no visible signs of wear-and-tear or modifications.
- We may request photos/videos of your desk or packaging to confirm your return request.
- Return requests must be submitted within 60 days of the date the order was placed.
- Your refund will be issued to your original payment method.
- Shipping charges are non-refundable.
Need to return an accessory? The same return policy and time frame apply. The cost of the return shipping label for accessories is $20
We are unable to accept returns for orders from employer-support programs, bulk orders, custom products, or open-box/refurbished items.
Order Changes
If you need to change or cancel your order, please send an email to support@lillipad.com ASAP and we’ll do our best to help.
We can’t make changes to orders after they have shipped. Once an order ships, our normal return policy will apply.
Our 60-Day Money Back Guarantee applies to orders placed after February 5, 2024.